Course Administrator

Location: Outward Bound Loch Eil
Salary: £23,400 - £27,306 (starting salary dependent on qualifications & experience)
Contract: Permanent, full time (37.5 hours per week)
Applications in by: 09:00, Monday 24 March 2025.

Working at Loch Eil

This role is a great opportunity to play an active and key part in the smooth running of our lively residential centre. Our admin team are always busy, but it's a super friendly and a supportive working environment to be part of.

The job...

As a Course Administrator you’ll be the key go-to person for clients and colleagues at the centre. This role plays a huge part in the customer journey to make sure that all pre-course preparation work for each course delivered at Loch Eil is completed accurately, on time and as required. You’ll deal with a variety of clients (schools, employers, parents), as well as our instructor and hospitality teams.

We will train you in our IT systems, with a big emphasis on Microsoft Dynamics - being able to learn and enjoy using digital systems is a must!

You’ll attend and contribute to relevant centre meetings, as well as Trust wide including a regular ‘Customer Service Course Administrator’ meeting where you will be able to touch base and gain support and best practice from others like you.

In this role you’ll use your customer service skills to the full, so you’ll need to be a great communicator with clients and colleagues, confident in problem solving, love admin work, have great time management skills, and be an excellent team player. It’s a varied, fast paced and rewarding role.

To view the role in more detail...

Download the full job description here

You'll need...

• Have wide experience of administration and customer service work
• Experience of working to and meeting deadlines
• Love contributing to, and working as, part of a team but also able to work independently
• Have the ability to prioritise and manage own workload
• Be adaptable to changing circumstances
• Have the ability to multi-task and deal with complex problem solving
• Have wide experience with Microsoft Office programmes and adept at learning new ICT systems
• Enjoy working in a busy, professional and friendly environment.

You'll get

• Annual Leave of 24 days, plus bank holidays. Annual leave increases by 1 day per year to a maximum of 30 days, plus bank holidays.
• Life Assurance: 3 x salary, covered from start date; includes Employee Assistance Helpline.
• Long-term Disability Insurance: 2/3 salary less state incapacity benefit after 6 months’ absence for up to 5 years, covered from start date
• Employee assistance programme: with easy access to medical and mental health support. Ranging from instant GPs appointments to physio or counselling services.
• 8 weeks’ sick pay at full salary in any 12 months
• Berghaus uniform items provided plus other benefits
• See the job description for full list.

How to Apply

To apply, please send an email or a letter (not more than one side of A4), addressed to David Exeter, saying why you’re the person for this job, as well as, an up-to-date CV, by 09:00 on Monday 24 March.

Email - workforus@outwardbound.org.uk

PS: We know that confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect candidate'. So however you identify and whatever background you bring with you, please apply if this is a role that you think sounds good for you!

If we offer you the job, you'll be asked to do a disclosure check which Outward Bound administers.

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